Customers may return products within 30 days from the date of delivery.

1. 30-Day Return Window

You have 30 days from the date your order is delivered to request a return.

2. Eligible Products

All products sold by Backvex are eligible for return.

We do not have any final-sale items or products that are automatically excluded from our return policy.

3. Free Return Shipping

Return shipping is completely free for eligible returns.

Backvex covers the cost of return shipping.

4. No Restocking Fees

We do not charge any restocking fees for returned products.

5. Condition of Returned Products

Returned products should include the accessories, components, and other items originally supplied with the product where applicable.

Products should be returned in reasonable condition.

6. How to Request a Return

To start a return, contact us at:

content@backvex.shop

Please include:

  • Your name
  • Order number
  • Product you would like to return
  • Reason for the return

We will provide the necessary return instructions.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us as soon as reasonably possible.

Please include your order number, a description of the issue, and photos where appropriate.

8. Refunds

After your eligible return has been received and reviewed, an approved refund will generally be issued to your original payment method.

Your bank or payment provider may require additional time for the refund to appear in your account.

9. Exchanges

If you would like another product, size, or variation, contact us at content@backvex.shop.

Depending on the situation, you may be asked to return the original item and place a new order.

10. Consumer Rights

Nothing in this Return Policy limits any rights or remedies available under applicable consumer protection laws.

11. Contact

Backvex
300 E Gulf St
Baytown, Texas 77520
United States

Email: content@backvex.shop
Phone: +1 262-435-6357