We aim to process and deliver orders as efficiently as possible.

1. Order Processing

Orders are normally processed within 1–2 business days after successful order placement and payment confirmation, where applicable.

Business days generally exclude weekends and applicable public holidays.

2. Delivery Time

After your order has been processed, estimated delivery time is:

3–5 business days

The total estimated time from order processing through delivery is therefore generally approximately 4–7 business days.

3. Shipping Charges

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error after placing your order, contact us as soon as possible at:

content@backvex.shop

Once an order has shipped, we may not be able to change the delivery address.

5. Tracking Information

When tracking information is available, it may be provided after your order has shipped.

Tracking updates are controlled by the applicable carrier and may not appear immediately.

6. Delivery Delays

Delivery estimates are not guaranteed.

Shipping may occasionally be delayed due to:

  • Carrier delays
  • Weather conditions
  • Holidays
  • High shipping volumes
  • Incorrect or incomplete delivery information
  • Other circumstances outside our reasonable control

If your order is significantly delayed, contact us at content@backvex.shop.

7. Damaged or Incorrect Deliveries

If your order arrives damaged or you receive the wrong item, contact us promptly with your order number and details of the issue.

Photos may be requested where helpful for resolving the matter.

8. Contact

Backvex
300 E Gulf St
Baytown, Texas 77520
United States

Email: content@backvex.shop
Phone: +1 262-435-6357